121 King St, Melbourne
We are dedicated to providing our users with an enjoyable and fair gaming experience. We understand that there may be situations where refunds are necessary. This Refund Policy outlines our approach to handling refund requests and the conditions under which refunds may be issued.
Eligibility for Refunds
1.1. Contest Entry Fees:
Refunds for contest entry fees will be considered in the following situations:-
Technical Issues:
If you are unable to participate in a contest due to technical issues on our platform, and you have not been able to create a team or submit your entry, a refund will be issued.
Cancellation of Contests:
If a contest is canceled for any reason, the entry fees for that specific contest will be refunded to the users who entered.1.2. Balance Withdrawals:
If you wish to withdraw your account balance, you may do so at any time, subject to our withdrawal processing guidelines. We do not issue refunds for balance withdrawals.Refund Process
2.1. To request a refund, you must contact our customer support team within a reasonable timeframe. Refund requests will be reviewed on a case-by-case basis.
2.2. Refunds for contest entry fees will typically be processed within Email: codequasarsolutionsprivatelimi@gmail.com, while balance withdrawals will follow our standard withdrawal processing timeline.
2.3 The refund is only applicable to the amount used to join any contest and shall be refunded to the Shotligt user account source. A refund will be processed using the same payment method or financial instrument used for the initial deposit. Our internal review team will initiate refunds within 5-7 business days of receiving the request.
Non-Refundable Situations
3.1. Balance Usage:
Contest entry fees are non-refundable once they have been used to enter a contest. Refunds are only applicable to unused entry fees in cases mentioned in Section 1.1.3.2.Winnings:
Winnings in contests are not eligible for refund or withdrawal. Winnings are credited to your account and can be used for future contest entries or other platform activities.Refund Currency
4.1. All refunds will be processed in the same currency in which the original payment was made.
Dispute Resolution
5.1. In case of any disputes related to refunds, we encourage open communication. If disputes cannot be resolved informally, both parties agree to resolve the dispute through arbitration in accordance with the rules of a recognized arbitration body.
Changes to This Policy
6.1. We may update this Refund Policy from time to time to reflect changes in our services or in response to user feedback. We will notify users of significant changes through our website or by email.
Contact Us
7.1. If you have any questions, concerns, or requests related to refunds, please contact our customer support team at Email: codequasarsolutionsprivatelimi@gmail.com.