General Inquiries
Swift Solutions
121 King St, Melbourne
Is your website accessible on mobile devices?
Yes, our website is fully responsive and can be viewed on mobile devices as well as desktop computers. Whether you are using a smartphone or a tablet, you will have the option of enjoying fantasy cricket on the go.
Are there any system requirements to use your website?
We have designed our site to be compatible with the majority of contemporary web browsers. We encourage you to make sure you have a stable internet connection so that you can get the most out of your time here.
How are points calculated?
Shotlight Points are calculated based on several aspects of a player's performance, including runs scored, wickets taken, catches, run-outs, and other factors that affect a player's performance over a given period of time.
How can I contact your support team for assistance?
Please feel free to contact our customer support team by clicking on the Contact Us link in the website's footer. Please do not hesitate to contact our team if you have any questions or if you are experiencing any problems.
How do I deposit funds into my account?
The depositing of funds is as simple as visiting the "Deposit" section, choosing the method of payment that you'd like to use, entering the amount, and following the prompts until the transaction is completed.
Is my payment information safe and secure?
The protection of your private information is, without a doubt, one of our highest points of concern. To protect your security, we use encryption technology and strict security measures on the payment information you give us.
What payment methods do you accept for deposits?
To make funding your account as convenient as possible, we accept a wide variety of payment methods, such as credit cards, debit cards, net banking, and popular e-wallets, in addition to various other ways.
How long does it take to withdraw?
The processing time for withdrawals can vary, but generally, it takes 2–5 business days for withdrawals to be processed. Your chosen withdrawal method and verification may have an effect on how long it takes for your withdrawal to be processed.
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Contest Clarification
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Contact UsHow do I join a contest?
To join a contest, log in to your account, select the match you're interested in, and browse available contests. It is up to you to choose which category suits you best, click "Join," and follow the instructions to enter.
Can I edit my fantasy team after joining a contest?
It is not possible to edit your team once you have joined a contest, since once you have done so, your team is locked and cannot be edited. If you are going to join the team, make sure you carefully create the team before joining.
What happens if a match is canceled or abandoned?
In the event of a match cancellation or abandonment, points are calculated based on the official rules of the fantasy cricket platform. This may include awarding points for selected players' performance up to that point.
How are winners determined, and when are trophies awarded?
Winners are determined based on fantasy points earned by their teams. Trophies are typically awarded shortly after the match's conclusion, and you can check the "Results" or "Winners" section for details on leaderboard.